Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Please contact us at if you would like to return your knife due to a functional issue or product default. 


Your order will ship on the day you place your order. If your order is placed on the weekend, it will be shipped on the soonest working day.

Samples are sent from two warehouses, one in Germany and the second in China. 

All orders sent from China will be sent via DHL Express with a 3-6 day wait time. This is at a 10-15 USD fee, depending on the current shipping rates

All orders sent from Germany will be for European buyers if the knife in question is at the German warehouse. For all German-based buyers we offer free shipping from the German warehouse, other European countries follow standard rates. 

We accept all major payment providers:

  • VISA
  • Mastercard
  • Amex
  • Apply Pay
  • Diners Club
  • Discover
  • Elo
  • GooglePay
  • JCB
  • ShopPay
  • Venmo

All can all be used to make an order on our website. 

Once your order is placed we will ship on the day we recieve your order, unless that is a weekend then at the first working day will be shipped.


The Sample Division is a branch of the Real Steel brand that deals exclusively with mind condition samples that were made during the design and, development stages, but not carried through to final production. These samples are limited edition one of a kind models that are not mass-produced and not sold at a lower cost to dealers or distributors.