FAQ


If you have other questions, please just send it to info@realsteelknives.com.
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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

We ship primarily DHL, 4~8 business days, depending on the country/region.

Please take a Photo of this damage point and send an email to info@realsteelknives.com. Please provide the Order Number, of course. We will confirm that and then send you repair Parts. If you get the Knife from outside our Online shop or it is broken by someone during violent Usage, we can also provide some paid repair. But we recommend you ask your local Retailer for help.

Before we send the items out (normally in one day), it is no problem, your Purchase will be cancelled and you can get Refund immediately.

But if it is already delivered, you can't send it back to China due to the Import Regulation. So we will contact a local retailer to pick your goods up. You have to pay for the Shipping Cost. And After the Retailer has gotten the Knife you will receive the Refund.

We can send them globally except Russia. This may change some day. But to some east-European countries the Shipping costs are very high so we will contact you individually.

Yes, it can be. Every Country has its own Free of Tax Limit. (EU now charges on all imported items.) If the Customs find it suspicious about the Packet Price he may ask you to show the Price with the Invoice and let you pay the Tax.

May be it's your Internet browser's Problem, please use a modern Internet browser to make the order, like Firefox, Chrome or edge, and make sure that it is up to date.

The Card provider may cancel your Purchase because you are purchasing in foreign countries. You can call your Card provider to approve this payment and the payment should be OK.

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

The Payment service from those global company may get down some time, so please wait for 1-2 days. Normally they will get back very soon. If the Order is stuck at the payment for a long time you can also ask us to cancel your order. Then you can try again.

Currently Credit Cards (MasterCard, Visa) are available on our shop, every Credit Card can be used for shopping only once in 24 hours.

Please notice the Item's Description. Normally these parts are only sold to our customers who have already bought a knife in THIS ONLINE SHOP.

We only provide "Designer Approved" Modification Parts. Custom - Modification Parts are from our side not available. But we really appreciate your love for our Knives.

Our customer service is happy to help. Please email us directly at info@realsteelknives.com.

Please note that returned items must be in the same condition, unworn, and the original packaging.

Unable to find satisfactory answers ? Contact Support