Realsteel guarantees that all Realsteel products have no material or processing errors. All Realsteel knives are designed as cutting tools and are suitable for this purpose alone. In the case of use of Realsteel knives for other purposes than prescribed, the manufacturing guarantee shall be nullified with immediate effect. Realsteel also points out that sufficient and professional care is required for the lasting performance of Realsteel knives.
Defective small parts such as screws, pocket clips and washers can be obtained free of charge from an authorized dealer with proof of purchase of a Realsteel knife. It is also possible that parts can be dispatched directly from Realsteel at a cost contribution of $8 USD. In this case we need the exact model and necessary serial numbers and/or a photo of the respective knife along with the defective small part. The parts will be dispatched from China.
Problems with the opening and closing of folding knives, lost opening, other lost accessories, or blade breakages are handled individually by Realsteel. Please send us a photo of the knife and describe the problem using the below-mentioned support form. The sending of the knife will also require a $8 shipping fee.